Samsung SL-X4300LX - doesn`t print, no errors, led still blue

[kosmpryw]

Hi there

I have strange situation here. I`m unable to print, when I choose to print (or copy) still blue led blinks once and then goes to still blue again. No errors or warnings, I`ve checked `supply status` in service menu and all of them are OK. When I`m clicking `print` item is immediately placed as on hold and I`m unable to run it. Any ideas how to troubleshoot it?

I have 3x units which behave like this.

Thanks in advance.

[Crowfeather]

Re: Samsung SL-X4300LX - doesn`t print, no errors, led still blue

Hi there

I have strange situation here. I`m unable to print, when I choose to print (or copy) still blue led blinks once and then goes to still blue again. No errors or warnings, I`ve checked `supply status` in service menu and all of them are OK. When I`m clicking `print` item is immediately placed as on hold and I`m unable to run it. Any ideas how to troubleshoot it?

I have 3x units which behave like this.

Thanks in advance.

Can you print reports from the report menu on the printer?

[Phil B.]

Re: Samsung SL-X4300LX - doesn`t print, no errors, led still blue

Can you print reports from the report menu on the printer?

maybe not... he hasn't checked the service log (in Tech mode) for errors..

i doubt he even has checked the net/usb cable to check to see if that works. (didn't mention how it is connected )

he hasn't given us much info to work from.

[kosmpryw]

Re: Samsung SL-X4300LX - doesn`t print, no errors, led still blue

Thanks for pointing me to right directions, so here is more data:

1. idle printer have no warnings or errors
2. yes, I`ve tried with or without LAN cable connected - nothing changed
3. no, I`m unable to print anything from service menu
4. idle printer have both leds still blue
- when I try to print lower led blinks once blue and then go back to still blue, checking job status it`s `held` and resuming does nothing
- when I try to copy lower led turns to fast blinking blue but it`s not scanning nor printing
5. service menu
- fuser, imagining units etc - everything have status ok
- no errors found
- I`ve attached logs from service menu (also have few more but I`m unable to upload them here), I didn`t found anything suspicious there...

Strange fact is that these printers few months ago were used on daily basics, then my company switched them for newer models and ... now few of them didn`t work like that.

[kosmpryw]

Re: Samsung SL-X4300LX - doesn`t print, no errors, led still blue

One more thing - I don`t know if it`s important or not...
When I`m pressing on/off button (the one on the screen) on other working printers it gaves message about shutting down etc. On these printers which are not prining it is: device busy, try again later.
Even if I would clear all jobs from memory that message always appears.

[Jack79]

Re: Samsung SL-X4300LX - doesn`t print, no errors, led still blue

Reload the firmware and then check.

[kosmpryw]

Re: Samsung SL-X4300LX - doesn`t print, no errors, led still blue

Reload the firmware and then check.

Done that - didn`t help... I have only one version of firmware for that model: EV11.01.09.16_FS14.03.06.02.13 and I have used it in few ours printers with success but in this particular case - no luck.

[kosmpryw]

Re: Samsung SL-X4300LX - doesn`t print, no errors, led still blue

One more thing - I don`t know if it`s important or not...
When I`m pressing on/off button (the one on the screen) on other working printers it gaves message about shutting down etc. On these printers which are not prining it is: device busy, try again later.
Even if I would clear all jobs from memory that message always appears.

OK, I`ve found out that message is not the case. Some of my printers does have that message but they`re printing and also some which are not printing doesn`t have it.

[kosmpryw]

Re: Samsung SL-X4300LX - doesn`t print, no errors, led still blue

In thread about other Samsung printer which behave like mine Ive found post:

https://www.copytechnet.com/forums/samsung/38745-held-post358700.html#post358700

which says:



The Fuser Door Actuator not properly actuating the "Fuser Door Interlock Switch"

Remove & re-install (Reseat) the Fuser Door , to insure that the Flag is properly actuating the "Fuser Door Interlock Switch".



How to find `fuser door interlock switch` in my printer?

[Jack79]

Re: Samsung SL-X4300LX - doesn`t print, no errors, led still blue

Thanks for pointing me to right directions, so here is more data:

1. idle printer have no warnings or errors
2. yes, I`ve tried with or without LAN cable connected - nothing changed
3. no, I`m unable to print anything from service menu
4. idle printer have both leds still blue
- when I try to print lower led blinks once blue and then go back to still blue, checking job status it`s `held` and resuming does nothing
- when I try to copy lower led turns to fast blinking blue but it`s not scanning nor printing
5. service menu
- fuser, imagining units etc - everything have status ok
- no errors found
- I`ve attached logs from service menu (also have few more but I`m unable to upload them here), I didn`t found anything suspicious there...

Strange fact is that these printers few months ago were used on daily basics, then my company switched them for newer models and ... now few of them didn`t work like that.

From your files it looks like you can print from the machine (printed reports). Look there is an info
System Firmware Version : N/A
For me it looks like fw need reloading. Can you print report from good machine and check if System Firmware Version is printed or this is the same (N/A). I did not work on this model so I am not sure if this is normal.

[kosmpryw]

Re: Samsung SL-X4300LX - doesn`t print, no errors, led still blue

From your files it looks like you can print from the machine (printed reports). Look there is an info
System Firmware Version : N/A
For me it looks like fw need reloading. Can you print report from good machine and check if System Firmware Version is printed or this is the same (N/A). I did not work on this model so I am not sure if this is normal.

No, it didn`t print anything at all, no reports were printed - when I choose to print it looks ok, I didnt get any fault/warning message but nothing was printed. All reports which I`ve tried to print went to `held`.

I`ve changed hdd and reloaded firmware yesterday.

it that in working unit firmware also appears as N/A.

I`ve attached reports from working unit.

[kosmpryw]

Re: Samsung SL-X4300LX - doesn`t print, no errors, led still blue

Just to mention - I`ve took whole fuser door from working unit and fitted it in non-working unit and it didn`t helped.

[arnh79]

Re: Samsung SL-X4300LX - doesn`t print, no errors, led still blue

It sounds to me like User Access Control is enabled. If a job arrives but doesn't have the proper authentication it will delete it instead of printing. Check the job logs after the blue light flashes. Does it show that a job arrived but then says under status that it was deleted?

[kosmpryw]

Re: Samsung SL-X4300LX - doesn`t print, no errors, led still blue

It sounds to me like User Access Control is enabled. If a job arrives but doesn't have the proper authentication it will delete it instead of printing. Check the job logs after the blue light flashes. Does it show that a job arrived but then says under status that it was deleted?

Ive attached how job details looks like

[kosmpryw]

Re: Samsung SL-X4300LX - doesn`t print, no errors, led still blue

Ive captured dumpsys logs from service menu but I`m unable to upload it here as it exceed maximum capacity for attachement.
Also I dont know what to look for in it.....